Desk reservation

  1. I receive too many notifications. Go to your phone's notification settings, find the Floorsense app, and adjust the notification types and their behaviour.
  2. Uploading the floor plan takes too long. Please check your internet connection to ensure it is strong enough. There is often a problem with mobile data due to low signal reception in the office; switching to Wi-Fi will help fix this issue.
  3. My reservation has vanished. Please ensure compliance with check-in policies, as your reservation may have expired or been automatically released.
  4. My desk was released while I was using it. If you checked in within the allowed time (usually 60 minutes from the reservation start), your reservation may have been released due to an accidental card swipe or reservation expiry.
  5. I swiped my card at my desk and lost my booking. If you swipe your card again after already checking in, it will release your reservation. This can happen if you accidentally swipe your card twice - once to check in and then again to check out, especially if you have reached the limit of desks per user. Another reason for losing your reservation could be an unnecessary swipe, for example, if the FS system automatically signed you in. Also, if you swipe at another desk, it will check you in at the new desk but automatically remove your existing desk reservation.
  6. How do I fix my wireless charging problem. Check Wireless charging requirements page
  7. Desk is offline no light on the puck or flashing random colours. Often caused by a loose cable. Please notify your administrator.
  8. My workstation power turned off too early. Check Swipe For Power Policy with an administrator
  9. I cannot login to FS app. Check with you IT department. ****Your account may not have been added to the app users' list.

Locker system

  1. My locker door lock clicks but does not open the door. I can’t close my locker door. It is likely a joinery problem that requires adjustment of the hinges or the lock position.
  2. Someone has been using my locker, and I no longer have access to it. Contact an administrator. Your previous locker reservation may have expired or was manually removed.
  3. My access card is opening the wrong locker. Contact an administrator. Your previous locker reservation may have expired or was manually removed.
  4. Kiosk touchscreen doesn’t respond/frozen/offline. Contact an administrator.
  5. I don't hear a beep when I swipe my card at the kiosk. Nothing happens when I swipe. Contact administrator.
  6. V3 Kiosk built-in card reader doesn’t read my card. Kiosk has a built-in card reader that is in the right bottom corner. An access card needs to be placed flat against the screen for 1-3 seconds until kiosk gives a sound to signify successful read. If unsuccessful try below options.