If the Kiosk app has frozen and the home button is unresponsive, then completely restart the Kiosk iPad
Press and hold the Power and the Volume Down button for a few seconds until ‘Slide to power off option’ toggle appear. The iPad should take around 2 minutes to reboot fully.
After rebooting home screen will appear. If the Smartalock Kiosk app does not start automatically, tap it once from the home screen. The App should show Connecting and then transition to the normal Kiosk App screen
Swipe a card that is known to work against the card reader and watch for the Kiosk to respond and door to unlock. If Kiosk still does not respond then try one of the alternative solutions below:
To reset iPad 2 follow the manual below.