<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> All Smartalock system include a 24 Month Warranty as standard. There is an additional Enhanced support warranty available (at additional cost) which provides time definite SLAs around response and service restoration times.

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Both the Standard and Enhanced warranty can be extended up to 5 years.

The customer is typically responsible for any infrastructure provided by them - for example Internet access, SSO operation and internal LAN connectivity between Smartalock controllers and other parts of the Smartalock system - this is depicted visually in the Service Responsibility Diagram attached as well.

SMARTALOCK STANDARD PRODUCT WARRANTY (4 August 2021) .pdf

SMARTALOCK Enhanced Warranty Support Agreement (4 August 2021).pdf