<aside> Date Created: August 26, 2024 Last Updated: June 19, 2026
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| STAGE | ACTION | DURATION | RESELLER OWNER | CLIENT OWNER | START DATE | | --- | --- | --- | --- | --- | --- | | CLOUD / IT COMMISSIONING | Build Cloud Master controllerConfigure integration with SSO / SCIM / Gallagher as agreed with client in IT meeting | 5 days | Floorsense to manage direct and escalate to Reseller if no progress | IT Contact: | | | POLICY WORKSHOP Required | -Policy Workshop with Agile. Required from client: Completion of the google (or PDF) form as a starting point: Floorsense commissioning form and/or Smartalock commissioning form , Floorsight Rooms Commissioning form. Or download editable PDFs from here. Expected outcomes: -System Inventory for policies agreed and submitted -Obtain named client resource who will run Policy side of the project. This person will be Agile Go-To person for all things policy configuration related Client Policy via Teams – [email protected] | 1 hr | Reseller to facilitate, run by Oleg from Agile | Client Policy Contact email: | | | PHYSICAL INSTALLATION | Agile WS: Agree install week Within standard working hours or out-of-hours Handsets / Lockers / Room Tablets / Sensor physical install
Reseller: Install Handsets, sensors, motor adapters etc. each desk Mapping of locker door numbers Capture Data Outlet numbers where each controller is connected. Hand VPN appliance and/or LAN switch to Customer IT for connection to Internet[Rooms] Location of any in-room sensors (360degrees and powered as standard) | Varies on size of project | Reseller to Manage | Property Contact: | | | NETWORK COMMISSIONING | 1. Agree install week within standard working hours or out-of-hoursLocker / Controller outlets patched to LAN switch in Smartalock VLAN OR install of Smartalock Switch
FS/Smartalock Admin Portal Introduction. Guides to be shared. Admin training via Teams – [email protected]
3. Champion/User training. Guides to be shared. Champion/User training via Teams – [email protected] 4. Reseller Rep Onsite Support | 1 hour each training session 8am->noon Day1 support | Client can arrange directly with Agile for training. Training cannot start until system commissioned. | IT Admin / Property Admin / Champ End user representative | | | SUPPORT:EARLY LIFE / INITIAL DEFECTS1st 6 Weeks | Direct remote Support ([email protected]) and Reseller onsite support | Batched visits for any remedials | Agile first line via email engagement. Reseller onsite. | IT / Property contact: | | | SUPPORT:AFTER WEEK 6 | Direct Support for any ongoing hardware issues. | As per the agreed SLA response time | Agile first line via email engagement. Reseller onsite. | client IT Contact: | |