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Date Created: August 26, 2024 Last Updated: June 19, 2026

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FSSLMobilisation Plan.xlsx

| STAGE | ACTION | DURATION | RESELLER OWNER | CLIENT OWNER | START DATE | | --- | --- | --- | --- | --- | --- | | CLOUD  / IT COMMISSIONING | Build the cloud master controller. Configure SSO, SCIM, and Gallagher integrations as agreed with the client during the IT meeting. | 5 days | Floorsense to manage directly and escalate to the reseller if there is no progress. | IT Contact: | | | POLICY WORKSHOP Required | Attend a policy workshop with Oleg. Client preparation: Complete the relevant Floorsense commissioning form, Smartalock commissioning form, and/or Floorsight Rooms commissioning form. PDF forms are available in Customer Commissioning Forms (CCF) Printable. Expected outcomes:

  1. Agree and submit the system inventory for policy configuration.
  2. Nominate a client policy lead who will be Agile’s primary contact for policy configuration. Teams contact: [email protected] | 1 hr | Reseller to facilitate, run by Oleg from Agile | Client Policy Contact email: | | | PHYSICAL INSTALLATION | Agile WS: Agree on the installation week and whether work will take place during or outside standard working hours. Coordinate physical installation of handsets, lockers, room tablets, and sensors.

Reseller:

  1. Install handsets, sensors, and motor adaptors at each desk as required.
  2. Map locker door numbers.
  3. Record the data outlet number for each controller.
  4. Provide the VPN appliance and/or LAN switch to client IT for internet connection.
  5. For Rooms, confirm the locations of in-room sensors (360-degree and powered as standard). | Varies on size of project | Reseller to Manage | Property Contact: | | | NETWORK COMMISSIONING | 1. Agree on the installation week and working hours.
  6. Patch locker/controller outlets to a LAN switch on the Smartalock VLAN, or install a Smartalock switch.
  7. Connect the client’s internet connection to the WAN port of the VPN appliance. | 1-2 days | Floorsense to manage direct with Client IT and escalate to Reseller if no progress from Client IT | IT Contact: | | | COMMISSIONING FINALISATION | 1. Map desks and locks.
  8. Apply the agreed policy configuration.
  9. Test card readers, sensors, sit–stand desk motors, NSNP, and other installed features. | 1-3 days | Local Reseller Office | | | | HANDOVER SERVICE | 1. Test policy configuration and app access, and confirm the operational workflow.
  10. Introduce the Floorsense/Smartalock admin portal, share guides, and provide admin training via Teams — [email protected].
  11. Share guides and provide ‣ via Teams — [email protected].
  12. Provide on-site support from a reseller representative. | 1 hour per training session. Day-one support: 8 am–noon. | The client can arrange training directly with Agile. Training cannot begin until the system is commissioned. | IT administrator / property administrator / ‣ | | | SUPPORT: EARLY LIFE / INITIAL DEFECTS First 6 weeks | Remote support via [email protected] and on-site support from the reseller. | Batched visits for any remedials | Agile first line via email engagement. Reseller onsite. | IT / Property contact: | | | SUPPORT: AFTER WEEK 6 | Direct Support for any ongoing hardware issues. | As per the agreed SLA response time | Agile first line via email engagement. Reseller onsite. | Client IT contact: | |

Customer Commissioning Forms (CCF) Printable