<aside> Date Created: December 12, 2025 Last Updated: December 16, 2025

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Common reasons for a “Login failed” error include:

1. Incorrect credentials
   • Wrong username or email
   • Incorrect password (caps lock on, keyboard language mismatch)
2. Account issues
   • Account disabled, deleted, or not yet activated
   • Password recently changed and old password is still being used
3. SSO / authentication problems
   • SSO provider (e.g. Microsoft, Google, Okta) unavailable or misconfigured
   • User not assigned to the application in the SSO provider

If your application is configured with SSO (Single Sign-On), then you don’t reset your password in the application itself — the password is managed by your organisation’s identity provider.

Here’s what you should do:

1. Try logging in through your SSO provider

Use the usual SSO login option (e.g., Microsoft 365 / Azure AD, Google Workspace, Okta, Ping, etc.).

If you forgot your password, use the “Forgot Password” link on the SSO login page — not in the application you’re trying to access.

2. Reset the password via your organisation’s identity system

Depending on what you use:

• Microsoft 365 / Azure AD → https://passwordreset.microsoftonline.com
• Google Workspace → Use Google Account recovery
• Okta → Use the “Forgot Password” option on the Okta login page