<aside> Date Created: April 7, 2025 Last Updated: September 3, 2025

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The Importance of champion training

Overview of Champions: Champions play a crucial role during the initial go live day in the large offices, acting as knowledgeable guides and problem-solvers. It is important to identify and engage individuals who demonstrate the ability to quickly absorb new information, apply their knowledge practically, and assist others with confidence and clarity.

FS Handover training package

To ensure a smooth implementation process, Floorsense/Smartalock includes comprehensive training as part of its handover service. This training package consists of:

• 2 Hours Session of Administrative Training: This session will equip designated administrative personnel with the essential skills to manage the system effectively, ensuring they understand all operational functions and can support FS system competently.
• 2 Hours Session of Champion Training: This training is designed for champions—key staff members who will act as liaisons between the Floorsense and their colleagues. They will learn and share how to navigate the system, troubleshoot common issues, and facilitate a seamless user experience.
• 2 Hours of On-Site Support on Day One: FS/Smartalock or resellers’s expert engineer will provide 2 hours hands-on assistance on go-live day, addressing any immediate issues or concerns as users start interacting with the system.

For larger offices with numerous staff members, it’s crucial to develop a detailed action plan for champions. This plan should outline:

• Champion Locations: Clearly designate where each champion will be stationed within the office.
• Start/end Time: Specify the commencement time for training sessions to ensure there is always someone to help.
• Team Composition: Calculate how many people will be assigned to each floor and how to effectively group them for an introductory briefing on the system (lockers, kiosks, desk puck, meeting room etc.).

This thoughtful preparation will help facilitate a smooth transition on the first day and foster a supportive environment for all employees as they adapt to the new system.

Champion Responsibilities and Essential Skills

Champion Responsibilities:

• The Champion serves as the initial point of contact for end users experiencing issues. They play a crucial role in providing immediate assistance and guidance to ensure user concerns are addressed promptly.