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Date Created: April 7, 2025 Last Updated: September 3, 2025

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Why champion training matters

Champions help colleagues use the system confidently on go-live day, particularly in large offices. Choose people who can learn quickly, apply their knowledge, and explain processes clearly.

Handover training package

The Floorsense/Smartalock handover service includes:

• Administrative training — 2 hours: Learn how to manage the system, use its operational functions, and support users.
• Champion training — 2 hours: Learn how to use the system, help colleagues, and troubleshoot common issues.
• On-site support on day one — 2 hours: A Floorsense/Smartalock or reseller engineer provides hands-on assistance as users begin using the system.

Plan go-live coverage

For larger offices, prepare a champion action plan that defines:

• Locations: Where each champion will be stationed.
• Start and end times: Training and support schedules that ensure help is available when needed.
• Team allocation: The number of champions on each floor and how users will be grouped for briefings on lockers, kiosks, desk pucks, and meeting rooms.

Champion responsibilities

• Provide first-line help: Be the initial point of contact for end users and guide them through common issues.
• Escalate unresolved issues: Refer the issue to the appropriate team member or department when further help is needed.