<aside> Date Created: December 12, 2025 Last Updated: December 16, 2025

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Alternatively the same process can be followed at my.floorsense.com.au ****

In a non-SSO (username/password) setup, a “Login failed” error is typically caused by one of the following:

1. Incorrect login details
   • Wrong email or username
   • Incorrect password (case-sensitive, Caps Lock on, wrong keyboard language)
2. Account not activated
   • User did not complete the activation or email verification process
3. Account disabled or deleted
   • Account manually disabled by an admin
   • Account removed from the system
4. Password issues
   • Password expired or recently changed
   • Password reset not completed successfully

If your Floorsense account suddenly stops working and you see a “Login failed” message, it’s likely that your account has been disabled or removed. In this case, you’ll need to:

1. Reinstall the mobile app (follow the guide here)
2. Create a new account from scratch

In all other cases, the issue can usually be resolved by resetting your password using the steps below.

In the floorsense mobile app type in your email > tap 'Next' > tap 'Forgot password?' > tap Reset